Shipping Policy

Effective Date: April 9, 2025

At Cues and Shoes, we are committed to delivering your orders quickly, safely, and reliably.
Please review our shipping policy below to understand how we handle your orders.

1. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has been shipped, along with a tracking number.

2. Shipping Methods and Delivery Time

We offer the following shipping options:

  • Standard Shipping (Domestic – USA): 3–7 business days

  • Express Shipping (Domestic – USA): 1–3 business days

  • International Shipping: 7–15 business days depending on the destination

Please note that delivery times are estimates and may vary due to factors beyond our control (e.g., customs clearance, weather conditions).

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your delivery address and selected shipping method.

  • Free standard shipping may be offered on qualifying orders (details available during promotions).

4. International Shipping

We proudly ship worldwide.
For international orders:

  • Customs, duties, and taxes are the responsibility of the customer and are not included in the shipping fee.

  • Delivery times may vary depending on local postal services and customs processing.

Please check with your country’s customs office for more information about possible charges.

5. Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your package.
Tracking information may take up to 24 hours to update after your package leaves our facility.

If you do not receive tracking information within a reasonable timeframe, please contact us at contact@cuesandshoes.store.

6. Lost or Stolen Packages

  • If your tracking number shows that your package has been delivered but you have not received it, please first check with neighbors or building managers.

  • If the package cannot be located, please contact us immediately at contact@cuesandshoes.store.

  • We are not responsible for packages lost due to incorrect shipping addresses provided by customers.

7. Address Changes

If you need to change your shipping address, please contact us as soon as possible.
We cannot guarantee address changes once an order has been processed or shipped.

8. Questions About Shipping

For any questions or concerns regarding your order or shipping, please contact us:

Thank you for shopping with Cues and Shoes.
We look forward to delivering your perfect pair to your doorstep!