FAQs

Frequently Asked Questions (FAQs)

What types of shoes do you offer?

At Cues and Shoes, we offer a carefully curated collection of footwear — from stylish casual sneakers to elegant loafers, versatile boots, and comfortable everyday wear.
We focus on quality craftsmanship, comfort, and timeless designs that suit your active lifestyle.

Are your shoes authentic?

Absolutely. All our products are 100% authentic. We work directly with trusted manufacturers and suppliers to ensure the highest quality standards for every pair you purchase.

How can I place an order?

You can easily shop directly on our website cuesandshoes.store.
Simply browse our collection, select your size, add the product to your cart, and proceed to secure checkout.

What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express) as well as other secure payment options such as PayPal.
All transactions are encrypted and 100% secure.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your shipment’s progress.

How long does shipping take?

Standard shipping typically takes:

  • Domestic US orders: 3–7 business days

  • International orders: 7–15 business days depending on location

Please note that shipping times may vary during peak seasons.

What is your return policy?

We want you to love your shoes!
If you are not completely satisfied with your purchase, you may return it within 30 days of delivery.
Products must be unworn, in original condition, and with all tags/packaging intact.
Please contact us at contact@cuesandshoes.store before sending back any returns.

Do you offer exchanges?

Yes!
If you need a different size or style, we’re happy to help with an exchange, depending on product availability. Please email our support team for assistance.

How do I contact customer service?

You can reach us anytime via:

Do you ship internationally?

Yes, we proudly serve customers around the world.
Shipping fees and delivery times vary based on destination.
For specific rates, please view your shipping options during checkout.